Millwoods Maternity Care Clinic

1. Go to the Millwoods Maternity Care Clinic MyHealthAccess site
2. Click “Sign up.”
3. Fill in your details, check the checkbox if you agree with the terms, then click “Create Your Password.”
4. Create a password, type it twice, then click “Create Account.”
5. You will receive an email asking you to confirm your account. Follow the “Confirm my Account” link provided in that email.
6. Enter your email address and password and click “Login.”
7. You will receive a second email titled “Confirmation Success.”
8. Next you must wait up to one full business day for a third email from Millwoods Maternity Care Clinic titled “Connection Request Approved.”
9. Once you have received that email, you may log in at https://myhealthaccess.ca
10. Click “Book an appointment.”
11. Select “Millwoods Maternity Care Clinic.”
12. Select your doctor.
13. Choose phone or video. Please note that if you have chosen video but your doctor happens to be at the hospital without access to a camera during your appointment time, he or she may simply call you on the phone instead.
14. Choose an appointment time that works for you.
15. State the reason for your appointment and click “continue.”
16. Confirm the details. You should receive an email confirming your appointment.
17. Before your appointment, you will receive an email or notification instructing you how to join the appointment.
18. For video appointments, please allow a 2-hour window after the time of your appointment during which your doctor may contact you. For example, if you booked your appointment for 1:00pm, your doctor may contact you anytime between 1:00pm and 3:00pm.

Tips for Video Appointments

• There is also a MyHealthAccess mobile app available on the Apple Store or the Google Play Store. However, we have found that the software functions better if you use your internet browser on your desktop or laptop computer.
• If using mobile, avoid power save mode. If the screen goes dim to save battery, touch the screen to keep it active so your meeting doesn’t disconnect.
• Do not exit the app during an appointment or your camera may disconnect.
• If your screen goes black and you cannot see or hear the physician, hang up. Go back to “my appointments.” Click on the appointment again. The physician will call you again.